Frequently Asked Questions
We know this process can bring up a lot of questions. Browse answers below – and if you don’t see what you need, our team is always here to help.
Quick Links: Getting Started | ABA Therapy | Insurance & Costs |
Parent Involvement | Locations & Scheduling | About Us
Getting Started
How do I begin services?
Start with a conversation with our intake team. We’ll learn about your child, explain next steps, and guide you through insurance verification and scheduling.
How long does the intake process take?
Timelines vary depending on insurance authorization and scheduling availability. We keep you informed at every stage so there are no surprises.
Do I need a diagnosis before contacting you?
Not necessarily. Reach out and we’ll help determine what’s needed based on your situation and insurance requirements.
How can I contact you?
You can call, email, or complete our online contact form. Our team responds within one business day.
ABA Therapy
What is ABA therapy?
ABA is an evidence-based approach that helps children build communication, social, and daily living skills through structured, individualized support.
Where does therapy take place?
Services may occur in your home, in our center, in the community, or a combination — depending on your child’s needs.
How do you ensure clinical quality?
Our BCBAs receive ongoing supervision and training and follow evidence-based standards for ABA delivery to ensure care remains effective and ethical.
How many hours of therapy will my child need?
Recommendations are individualized based on assessment results and developmental goals. Insurance approval may also influence final hours.
What makes Community Autism Services different?
We combine clinical excellence with compassionate, assent-based care — ensuring every child feels safe, heard, and supported throughout their learning journey.
Insurance & Cost
Is ABA covered by insurance?
Most major insurance plans cover ABA therapy, but benefits vary. We verify coverage and explain your benefits before services begin.
Will I know my out-of-pocket costs before starting?
Yes. We review deductibles, copays, coinsurance, and any expected costs before therapy starts.
Do I need a diagnosis for ABA to be covered?
Most insurance plans require an autism diagnosis for ABA services.
Are assessments covered?
Coverage depends on your individual plan. We verify assessment benefits during the initial review.
How long does authorization take?
Timelines vary by insurance provider. We manage communication and keep you updated throughout the process.
What if my insurance denies services?
We help families appeal decisions and submit additional documentation when appropriate.
What if my insurance plan changes?
We assist with re-verification and help transition coverage if your plan changes.
Parent Involvement
Will I be involved in therapy?
Yes. Parent collaboration is an essential part of ABA. We provide training and regular updates so you can support progress at home.
How often does parent training happen?
Frequency depends on your child’s individualized plan, but we work to make it practical and meaningful for families.
Location & Scheduling
Where are your centers located?
We have multiple locations nationwide. Visit our Locations page to find the center nearest you.
Can I change my schedule?
We work with families to accommodate scheduling changes whenever possible.
What are your hours of operation?
Most centers operate Monday–Friday, 8 a.m. – 4 p.m., though hours may vary by site. Home and community services are based on the needs of the child and family.
About Community Autism Services
How do you support your staff?
We invest in mentorship, paid training, growth pathways, and ongoing professional development to ensure our team is supported and prepared.
Do you offer community events or resources?
Yes. We host family events, open houses, and community partnerships to connect, educate, and support families.
Still Have Questions?
Our team is here to support you and guide your next steps.